Contact information
Contact Us
We’re here to help.
Whether you have questions about livestock availability, sizing, compatibility, shipping, or The Long Island Tropical Health Standard, we’re happy to assist.
📩 Email Us
Please include your order number (if applicable) and as much detail as possible so we can respond quickly and accurately.
Customer Support
We respond to emails in the order they are received.
As a dedicated two-person team, we personally handle livestock care, order fulfillment, and customer support. This allows us to maintain strict quality control and attention to detail — but we kindly ask for your patience while we respond.
We answer emails as quickly as possible, including weekends whenever available.
Before You Reach Out
For faster answers, please review:
• Our Live Arrival Guarantee
• Shipping & Returns
• The Long Island Tropical Health Standard
Many common questions are addressed there.
Important
If you are reporting a DOA (Dead on Arrival), you must contact us within 2 hours of delivery and include the required documentation outlined in our Live Arrival Guarantee policy.
Thank you for choosing Long Island Tropical.
We appreciate your support and look forward to helping you build a thriving reef.