Shipping policy

Shipping Schedule

To ensure livestock safety, orders ship Monday, Tuesday, and Wednesday only via UPS or FedEx Overnight service.

Phyto and live food also has the option to be shipped via USPS for a cheaper shipping option.

Note: If you selected USPS Priority for live food orders, the DOA request cannot be guaranteed.

During checkout, please select a preferred shipping date.

Your delivery date will be the following day after the selected ship date, as all livestock is shipped overnight.

This policy helps prevent weekend delays and minimizes transit stress on livestock.

Local pickup is available in Island Park, NY. Once your order is placed, we’ll reach out to schedule a convenient pickup date and time.

Shipping Fees

Shipping and packaging costs are fixed third-party carrier charges and are non-refundable under all circumstances.

Delays

Carrier delays are rare but can occur due to weather, operational disruptions, or mechanical issues.

While delays are outside of our control, we pack every order with insulated materials and temperature-control measures to maximize survival.

If a delay results in a DOA, proper documentation must still be submitted within 2 hours of delivery.

Any credits issued for delay-related DOA are limited to livestock value only.

Lost or Stolen Packages

It is the customer’s responsibility to ensure someone is available to receive the package at the time of delivery.

If you cannot be home, we strongly recommend holding your package at a local UPS or FedEx Customer Center for pickup.

Lost package claims will be handled on a case-by-case basis and investigated using carrier tracking data.